Our support team is available 7 days a week to assist users with account, payment, or technical issues. We strive to respond to all queries as quickly as possible. Live Chat, Telegram, and WhatsApp messages are usually answered within 1–3 hours, while email queries are typically resolved within 12–24 hours.
You can reach our support team through the following official channels: by email at support@kazmota.com, via our official Telegram or WhatsApp channels listed on the website, or through the Help Desk available in your Kazmota dashboard. Always make sure to contact only official channels, as Kazmota is not responsible for issues that arise from communication with unofficial sources.
Our support team assists with issues such as account registration, login errors, deposits or withdrawals, plan subscriptions or upgrades, and reporting of system bugs or errors. However, we do not provide personal financial advice, manage multiple accounts for users, or handle appeals related to accounts banned due to policy violations.
To help us provide faster and more efficient support, users are expected to provide accurate information, avoid sending multiple messages across different channels, and always communicate respectfully with support staff. Abusive or disrespectful behavior toward our support team may result in temporary or permanent account suspension.
Most user issues are resolved within 24 hours. In certain cases involving technical or financial verification, resolution time may extend up to 72 hours depending on complexity.
If your concern is not resolved within the normal timeframe, you can request an escalation to a Support Supervisor by replying to your existing ticket or email thread. Escalated issues are reviewed on a priority basis to ensure fair and efficient handling.
Kazmota reserves the right to update or modify this Support Policy at any time in order to enhance service quality. All updates will be published on the official Kazmota website and are effective immediately upon posting.
For immediate help, please contact us at support@kazmota.com or use the in-app help desk available in your account dashboard.